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| Business administration |
|---|
| Management of a business |
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers.[1][2][3] A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process.[2][3][4][5] The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change.[1][2] Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.[6]
- ^ a b Weske, M. (2012). "Chapter 1: Introduction". Business Process Management: Concepts, Languages, Architectures. Springer Science & Business Media. pp. 1–24. ISBN 9783642286162.
- ^ a b c Kirchmer, M. (2017). "Chapter 1: Business Process Management: What Is It and Why Do You Need It?". High Performance Through Business Process Management: Strategy Execution in a Digital World. Springer. pp. 1–28. ISBN 9783319512594.
- ^ a b von Scheel, H.; von Rosing, M.; Fonseca, M.; et al. (2014). "Phase 1: Process Concept Evolution". In von Rosing, M.; Scheer, A.-W.; von Scheel, H. (eds.). The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM. Vol. 1. Morgan Kaufmann. pp. 1–10. ISBN 9780128004722.
- ^ Chen, M. (2012). "Chapter 8: BPR Methodologies: Methods and Tools". In Elzinga, D.J.; Gulledge, T.R.; Lee, C.-Y. (eds.). Business Process Engineering: Advancing the State of the Art. Springer Science & Business Media. pp. 187–212. ISBN 9781461550914.
- ^ Chand, D.R.; Chircu, A.M. (2012). "Chapter 3: Business Process Modeling". In Elzinga, D.J.; Gulledge, T.R.; Lee, C.-Y. (eds.). Business Enterprise, Process, and Technology Management: Models and Applications. Springer Science & Business Media. pp. 187–212. ISBN 9781466602502.
- ^ von Rosing, M.; Kemp, N.; Hove, M.; Ross, J.W. (2014). "Process Tagging - A Process Classification and Categorization Concept". In von Rosing, M.; Scheer, A.-W.; von Scheel, H. (eds.). The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM. Vol. 1. Morgan Kaufmann. pp. 123–172. ISBN 9780128004722.