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ISO 9000 family

The ISO 9000 family is a set of five quality management systems (QMS) standards by the International Organization for Standardization (ISO) which help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.[1] The ISO refers to the set of standards as a "family", bringing together the standard for quality management systems and a set of "supporting standards",[2] and their presentation as a family facilitates their integrated application within an organisation.[3] ISO 9000 deals with the fundamentals and vocabulary of QMS,[4] including the seven quality management principles that underlie the family of standards.[4][5][6] ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.[7] A companion document, ISO/TS 9002, provides guidelines for the application of ISO 9001.[8] ISO 9004 gives guidance on achieving sustained organizational success.[9]

Third-party certification bodies confirm that organizations meet the requirements of ISO 9001. Over one million organizations worldwide[10] are independently certified, making ISO 9001 one of the most widely used management tools in the world today. However, the ISO certification process has been criticised [11][12][self-published source?] as being wasteful and not being useful for all organizations.[13][14]

  1. ^ Poksinska, Bozena; Dahlgaard, Jens Jörn; Antoni, Marc (2002). "The state of ISO 9000 certification: A study of Swedish organizations". The TQM Magazine. 14 (5): 297. doi:10.1108/09544780210439734.
  2. ^ International Organization for Standardization, What is the ISO 9000 family of standards on quality management?, accessed on 20 September 2024
  3. ^ Eicher, L. D., The ISO 9000 family of International Standards, Accred Qual Assur 2, 1997, p. 325, doi:10.1007/s007690050157, accessed on 20 September 2024
  4. ^ a b Tsim, Y.C.; Yeung, V.W.S.; Leung, Edgar T.C. (2002). "An adaptation to ISO 9001:2000 for certified organizations". Managerial Auditing Journal. 17 (5): 245. doi:10.1108/02686900210429669. hdl:10397/60545.
  5. ^ Quality Management Principles (PDF). International Organization for Standardization. 2015. ISBN 978-92-67-10650-2.
  6. ^ Beattie, Ken R. (1999). "Implementing ISO 9000: A study of its benefits among Australian organizations". Total Quality Management. 10: 95–106. doi:10.1080/0954412998090.
  7. ^ "ISO 9000 – Quality management". International Organization for Standardization. September 2021.
  8. ^ "ISO/TS 9002:2016 - Quality management systems - Guidelines for the application of ISO 9001:2015". International Organization for Standardization. 2023.
  9. ^ "ISO 9004:2018 - Quality management - Quality of an organization - Guidance to achieve sustained success". International Organization for Standardization. 2023.
  10. ^ "ISO 9000 Quality Management". ISO. International Organization for Standardization. Retrieved 22 May 2017.
  11. ^ Clifford, Stephanie (1 May 2005). "So many standards to follow, so little payoff". Inc.
  12. ^ Wilson, Ian (4 June 2010). "Is ISO the way to go? Some say, Not So". The Westgard Rules.[self-published source]
  13. ^ Seddon, John (19 November 2000). "The 'quality' you can't feel". The Observer.
  14. ^ "A Brief History of ISO 9000: Where did we go wrong?". The Case Against ISO 9000 (2nd ed.). Oak Tree Press. 2000. ISBN 978-1-86076-173-7. Archived from the original on 23 June 2015. Retrieved 30 September 2011.

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