Back إدارة خدمات المعلوماتية Arabic بەڕێوەبردنی خزمەتگووزاریی ئایتی CKB IT-Service-Management German Gestión de servicios de tecnologías de la información Spanish مدیریت خدمات فناوری اطلاعات Persian Gestion des services informatiques French सूचना प्रौद्योगिकी सेवा प्रबंधन Hindi Manajemen Layanan Teknologi Informasi ID IT service management Italian ITサービスマネジメント Japanese

IT service management

For computer-managed services, see Daemon (computing).

Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.[1]

Differing from more technology-oriented IT management approaches like network management and IT systems management,[2] IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)."[3]

  1. ^ "FitSM Part 0: Overview and vocabulary". Itemo. 24 August 2016. Archived from the original on 18 April 2019. Retrieved 27 November 2018.
  2. ^ Brenner, Michael; Garschhammer, Markus; Hegering, Heinz-Gerd (15 August 2006). "When Infrastructure Management Just Won't Do - The Trend Towards Organizational IT Service Management". In Eva-Maria Kern; Heinz-Gerd Hegering; Bernd Brügge (eds.). Managing Development and Application of Digital Technologies: Research Insights in the Munich Center for Digital Technology & Management. Springer Science & Business Media. pp. 131–146. ISBN 978-3-540-34129-1.
  3. ^ "The IT Service Management Survey 2017". Retrieved 28 November 2017.

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