Last mile (telecommunications)

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The last mile, or last kilometer, in the telecommunications, cable television and internet industries refers to the final leg of a telecommunications network that delivers telecommunication services to retail end-users (customers). More specifically, last mile describes the portion of the telecommunications network chain that physically reaches the end-user's premises. Examples are the copper wire subscriber lines connecting landline telephones to the local telephone exchange; coaxial cable service drops carrying cable television signals from utility poles to subscribers' homes, and cell towers linking local cell phones to the cellular network. The word "mile" is used metaphorically; the length of the last mile link may be more or less than a mile. Because the last mile of a network to the user is conversely the first mile from the user's premises to the outside world when the user is sending data, the term first mile is also alternatively used.

The last mile is typically the speed bottleneck in communication networks; its bandwidth effectively limits the amount of data that can be delivered to the customer. This is because retail telecommunication networks have the topology of "trees", with relatively few high capacity "trunk" communication channels branching out to feed many final mile "twigs". The final mile links, being the most numerous and thus the most expensive part of the system, as well as having to interface with a wide variety of user equipment, are the most difficult to upgrade to new technology. For example, telephone trunklines that carry phone calls between switching centers are made of modern optical fiber, but the last mile is typically twisted pair wires, a technology which has essentially remained unchanged for over a century since the original laying of copper phone cables.

In recent years, usage of the term "last mile" has expanded outside the communications industries, to include other distribution networks that deliver goods to customers, such as the pipes that deliver water and natural gas to customer premises, and the final legs of mail and package delivery services.^[1] The term has also been used to describe education and training providers that more tightly link individuals with job opportunities.^[2][3]