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Last update: July 2024 (July 2024)

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.^[1]^[2]^[3] It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.^[4]^[5] The external organization is referred to as a managed service(s) provider (MSP).^[6]

^ "Inside Outsourcing: More Bad News from Business Regulation?". The Brookings Institution. November 1996. Archived from the original on 31 January 2022.
^ "Introduction to Managed Services" (PDF). CA Technologies. September 2012.
^ Palachuk, Karl (January 2013). Managed Services in a Month. Great Little Book Publishing Co., Inc. p. 208. ISBN 978-0981997858.
^ OryxAlign. "An Insight Into IT Service Delivery: Traditional Break-Fix vs A Managed Service" (PDF). Archived from the original (PDF) on 2017-02-02. Retrieved 2016-03-28.
^ Nimsoft Guest (5 March 2010). "How Break/Fix Can Break Your Managed Services Business". MSPMentor. Archived from the original on 7 July 2017. Retrieved 28 March 2016.
^ Cite error: The named reference techtarget was invoked but never defined (see the help page).