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Mobile ticketing

E-commerce
Digital content
Retail goods and services
Online shopping
Mobile commerce
Customer service
E-procurement
Purchase-to-pay
Super-apps

Mobile ticketing is the process whereby customers order, pay for, obtain, and validate tickets using mobile phones. A mobile ticket contains a verification unique to the holder's phone. Mobile tickets reduce the production and distribution costs associated with paper-based ticketing for operators by transferring the burden to the customer,[1] who is required to contribute the cost of the physical device (smartphone) and internet access to the process.[2] As a result of these prerequisites, and in contrast to paper-based systems, mobile ticketing does not follow the principles of universal design.[3][4][5]

Mobile tickets should not be confused with e-tickets, which are simply tickets issued in electronic form, independent of a specific device and in a standard, intelligible format, that can be printed and used in paper form. While a mobile phone is compatible with an e-ticket, mobile ticketing is a distinct system.

There are several methods of implementing a mobile ticketing system, with varying degrees of complexity and transparency depending on the underlying technology. Mobile tickets may lessen the potential for scalping (touting) and fraud.[6][7]

  1. ^ "Paper or digital? (Winter 2018–2019)". Consumer Action. 2019-01-15. Archived from the original on 2021-05-25.
  2. ^ "Mobile Ticket Guide". Chicago Bears. Archived from the original on 2021-05-03.
  3. ^ "How well are we ensuring that contactless fare payment is accessible and equitable?". Intelligent Transport. 2020-10-07. Archived from the original on 2021-05-19.
  4. ^ ""Dynamic Barcode" System Set to Roll Out Despite Consumer Concerns". TicketNews. 2019-03-21. Archived from the original on 2021-06-24.
  5. ^ "Covid ticketing rules exclude people not online from major events". The Guardian. 2021-07-01. Archived from the original on 2021-07-05.
  6. ^ "NFL's new digital ticket system tries to cut out scalpers". Engadget. 2017-10-19. Archived from the original on 2020-10-31.
  7. ^ "Transfer of tickets via Euro 2020 app risking touting and crowd problems". The Guardian. 2021-06-09. Archived from the original on 2021-09-30.

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