Order fulfillment

Business logistics
Distribution methods
Distribution centers Digital distribution Order processing Trade routes Order fulfillment Cross-docking Sustainable distribution Commercial vehicle Distribution resource planning Third-party logistics
Management systems
Packaging and labeling Warehouse management system Supply chain Delivery (commerce) Field inventory management Inventory turnover Stock keeping unit Decision-making
Industry classification
Road transport Maritime transport Commercial aviation
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Order fulfilment (in American English: order fulfillment) is in the most general sense the complete process from point of sales enquiry to delivery of a product to the customer. Sometimes, it describes the more narrow act of distribution or the logistics function. In the broader sense, it refers to the way firms respond to customer orders.